NGC Build — the terms that apply when you use our services.
NGC Build App
Last updated: 11 October 2026
These Terms of Service govern access to and use of NGC Build App, including its website, construction management features, client portals, email integrations, AI features and related services.
Please read these terms before creating an account or purchasing a subscription.
NGC Build App is operated by Nick Gradica Contracts Ltd.
Business address:
94 Havering Gardens
Romford
RM6 5AB
United Kingdom
Contact email: info@ngcbuild.co.uk
In these terms, “we”, “us” and “our” mean Nick Gradica Contracts Ltd. “You” means the person using the service or, where applicable, the organisation subscribing to it.
You must accept these terms when registering for an account or purchasing a subscription.
If you accept on behalf of an organisation, you confirm that you have authority to bind it. The organisation is responsible for the activities of users it authorises to use its workspace.
Paid subscriptions are intended for business use. Homeowners and other individuals may access client portals by invitation.
Subscription payment obligations apply to the subscriber, not automatically to invited users.
Nothing in these terms removes rights that cannot lawfully be excluded, including applicable consumer rights.
A separately signed agreement takes priority over these terms where it expressly addresses the same matter. An applicable data processing agreement takes priority for personal data processing.
NGC Build App provides tools to help users manage construction-related business activities, including contacts, leads, quotations, projects, programmes, documents, purchase orders, valuations, change orders, communications and client updates.
Available features depend on the subscription, configuration and integrations enabled.
The app is a software service. Using it does not appoint us as your contractor, architect, engineer, surveyor, accountant, project manager or legal adviser.
Any construction services provided by Nick Gradica Contracts Ltd are subject to a separate agreement.
You must provide accurate account information and keep it reasonably up to date.
You are responsible for:
You must not share credentials to bypass user limits or allow unauthorised access.
Workspace administrators may manage users and project permissions. You must not assume that access to a workspace authorises access to every connected mailbox or record.
We may require reasonable identity or authority checks before making account changes or releasing information.
Prices, billing intervals, included features and applicable limits are displayed before purchase or agreed in writing.
The subscriber authorises recurring charges for the selected subscription until it is cancelled. Any automatic renewal arrangement must be disclosed before purchase.
Applicable taxes are identified at checkout or on the order. You are responsible for keeping payment details current.
We will not charge for optional paid additions without your agreement. Additional usage charges must be disclosed and authorised before they are incurred.
If payment fails, we may contact you and allow a reasonable opportunity to resolve it. Continued non-payment may result in restricted access or suspension after notice.
A plan may limit users, projects, storage, integrations, AI usage, automations or other resources. Applicable limits are shown in the plan information or order.
You must not circumvent limits, misuse trial accounts or create accounts to avoid payment.
Trial duration, included features and any conversion to a paid subscription will be disclosed before you start. A trial will not become a paid subscription without the necessary agreement and payment authorisation.
If you approach a limit, we may require you to reduce usage or agree to an appropriate plan change.
Subscriptions renew for the billing interval selected at purchase unless cancelled before renewal.
You may cancel using the subscription controls available in the app or by emailing nick@ngcbuild.co.uk. We will confirm receipt.
Cancellation normally takes effect at the end of the current paid billing period. Access continues until then unless you request earlier closure or these terms permit earlier termination.
Cancelling a subscription does not automatically delete customer data. Section 17 explains the arrangements at the end of the service.
For business subscriptions, unused portions of a billing period are not normally refundable following voluntary cancellation. This does not affect refunds required by law, an agreed order or our failure to provide the service as contractually required.
We may change prices or plan limits for future subscription periods.
We will give at least 30 days’ notice of a material price increase or reduction in your plan’s included limits. Such changes will not apply during an already paid subscription period unless you agree.
You may cancel before the change takes effect. If the notification period would not allow you to avoid a renewal at the changed price, we will provide a reasonable opportunity to cancel that renewal.
Upgrades, downgrades and any associated charges or credits will be explained before you agree to them.
You retain your ownership rights in content you upload, import or create using the service.
You grant us a limited licence to host, copy, process, transmit and display that content as necessary to provide the service, follow your authorised instructions, maintain security and meet legal obligations.
This licence does not give us ownership of your content or permission to use private project documents or correspondence for unrelated advertising.
You are responsible for ensuring that you have the rights and lawful authority needed to upload, import, process and share content.
You must not upload information that infringes another person’s rights or disclose confidential information without authority.
Where you share information with another user, client or external recipient, you are responsible for checking their identity and access permissions.
Connecting an external account is optional and requires the relevant account holder’s authorisation.
You must have authority to connect the account and use its information. You must not connect another person’s mailbox without permission.
Authorised features may access messages, attachments, drafts, folders, labels and other information within the permissions granted. Synchronisation and configured automations may operate in the background.
You are responsible for selecting appropriate settings and reviewing instructions that send messages, change records or disclose information.
External providers operate under their own terms, policies and account restrictions. They may change permissions, impose limits, revoke access or interrupt their services.
We are responsible for our own integration implementation and contractual obligations, but do not control the operation of Google, Microsoft or other external services.
Disconnecting an integration stops future authorised access. It does not automatically erase information already imported into the app, exported or sent to recipients.
Our handling of connected account information is explained in our Privacy Policy. Google-derived information remains subject to the applicable Google user data policies and Limited Use requirements.
The service may use AI to read authorised emails and attachments, summarise correspondence, draft replies, extract information, suggest tasks and assist with project or business records.
AI can produce incorrect, incomplete or misleading results.
You must review outputs before relying on them for construction, financial, contractual, safety or other significant decisions. In particular, check quantities, prices, invoice details, specifications, dates, recipients and suggested communications.
Enabling an automation authorises the actions clearly described in its settings. You are responsible for choosing appropriate access and approval controls.
The availability of AI does not transfer your professional, contractual or regulatory responsibilities to us. These provisions do not exclude responsibility for our own failure to provide the service with the standard required by law.
AI outputs may not be unique. We do not guarantee that an output is suitable for your circumstances or free from third-party rights.
Personal information processed by AI is subject to our Privacy Policy and applicable data processing arrangements.
You must not use the service to:
You must comply with relevant rules on confidentiality, data protection, intellectual property and electronic marketing.
Quotations, valuations, programmes, change orders, invoices and other records must be checked by the responsible users.
The app does not independently verify the accuracy or legal effect of records entered by customers.
An approval recorded in the app is evidence of the action taken by the relevant account. Its legal effect depends on the parties’ agreement, the user’s authority and applicable law.
Businesses should define who can approve changes, costs, payments and contractual commitments.
The app does not replace required professional advice, inspections, building control approvals, statutory records or safety procedures.
Our Privacy Policy is available at:
https://www.ngcbuild.app/privacy
It explains how we handle personal information, including connected email information and AI processing.
Customers acting as controllers remain responsible for their lawful bases, privacy notices, permissions, retention decisions and responses to individuals’ rights requests.
Where we process personal information on a customer’s behalf, the parties must put the required data processing agreement in place. These Terms of Service and the Privacy Policy do not replace that agreement.
Contact nick@ngcbuild.co.uk to arrange the applicable data processing documentation.
Customers must not use the app to process sensitive information unless they have the necessary lawful authority and safeguards.
The app’s software, design, branding and other materials supplied by us belong to us or our licensors.
While your account remains authorised, we grant you a limited, non-exclusive right to use the service for its intended purpose and within your subscription.
You must not copy, distribute, sell or exploit our software or branding except as permitted by these terms or applicable law.
These restrictions do not prevent you from exporting and using your own content.
We will provide the service with reasonable care and skill.
We do not promise uninterrupted or error-free operation. Maintenance, connectivity problems and external provider outages may affect availability.
Where reasonably practicable, we will give notice of planned maintenance or changes likely to cause significant disruption.
We may improve or modify features. We will not materially reduce the core functionality of an already paid subscription without an appropriate alternative, your agreement or a suitable remedy.
Unless separately agreed in writing, no particular uptime percentage, support response time or recovery time is guaranteed.
You should maintain appropriate copies of important business and project records. This does not remove our own security or data processing obligations.
We may suspend access where reasonably necessary to address a security risk, unlawful activity, serious misuse or material breach.
Where practical, we will explain the reason and give an opportunity to resolve it. Immediate action may be necessary where delay would create a significant risk.
Suspension will be proportionate to the issue.
We may terminate a subscription for a material breach that is not resolved within a reasonable period after notice, or immediately where a serious breach cannot reasonably be remedied.
If we discontinue the service or end a subscription for our convenience, we will normally give at least 30 days’ notice and refund prepaid subscription fees for the period we will not provide.
We will provide a reasonable opportunity to request an export of customer content before routine account closure. Export arrangements depend on the relevant data, applicable law and any data processing agreement.
Customers should request an export before their subscription ends. We do not guarantee indefinite access after closure.
Return, deletion and retention of personal information follow the applicable data processing agreement, Privacy Policy and legal obligations. Necessary legal or billing records and restricted backup copies may remain where lawfully justified.
Nothing in these terms excludes or limits liability for:
For business customers, and subject to those exceptions and any separately agreed liability arrangements, our total aggregate liability arising from the service in any 12-month period is limited to the greater of:
To the extent permitted by law, we are not liable to business customers for indirect or consequential losses, or loss of profit, revenue, anticipated savings, goodwill or business opportunity.
These provisions do not automatically exclude direct loss arising from our breach merely because the loss relates to business records or data.
The limitations apply only where lawful and enforceable. They do not restrict an individual’s statutory data protection rights or rights against a regulator.
For consumers, the business liability cap and business loss exclusions do not apply. We remain responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, subject to applicable law.
Some invited client portal users may be consumers. Nothing in these terms removes their mandatory rights.
If we offer a paid subscription to a consumer, we will provide the required pre-contract information, cancellation information and contract confirmation.
Where a statutory cooling-off period applies, the consumer may cancel within that period. Any request to start providing a service or digital content during it must follow the applicable legal requirements.
Accepting these terms does not, by itself, waive a statutory cancellation right.
We are not responsible for delay caused by an event genuinely outside our reasonable control where we take reasonable steps to minimise its effects.
We will inform affected customers where appropriate and seek to restore the service.
This provision does not excuse avoidable failures, inadequate precautions or duties that cannot lawfully be excluded.
If such an event prevents substantial service delivery for more than 30 consecutive days, either party may terminate the affected subscription. We will refund prepaid fees for the remaining period not provided.
We may update these terms to reflect changes in the service, law or our operating arrangements.
We will give at least 30 days’ notice of material changes unless an earlier change is necessary for legal or urgent security reasons.
Changes will not retrospectively remove accrued rights.
If a material change adversely affects a paid subscription, you may end it before the change takes effect and receive a proportionate refund for the remaining prepaid period that will not be provided.
Where express acceptance is legally required, we will obtain it.
If a provision is found unenforceable, the remaining provisions continue to apply.
A delay in exercising a right does not waive it.
You may not transfer your subscription without our agreement, which will not be unreasonably withheld. We may transfer our agreement as part of a lawful business transfer, provided your contractual rights are not materially reduced.
These terms do not give unrelated third parties rights under the Contracts (Rights of Third Parties) Act 1999.
No provision excludes liability for fraudulent statements or overrides mandatory legal rights.
These terms are governed by the law of England and Wales.
For business customers, the courts of England and Wales have exclusive jurisdiction, subject to any separately signed agreement.
Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction.
Before starting proceedings, we encourage you to contact us so we can try to resolve the dispute. This does not prevent urgent action or restrict legal rights.
For questions, cancellations, complaints or other notices relating to these terms, contact:
Nick Gradica Contracts Ltd
94 Havering Gardens
Romford
RM6 5AB
United Kingdom
Email: info@ngcbuild.co.uk